Tuesday, November 27, 2012

Apologizing for not smiling- good customer service?

I came across a shop in a recent trip to Malacca in Malaysia.

No_smile

They written a sign on the wall behind their cashier's counter to inform their customers that 'when they are too busy, they may forget to smile, please forgive' and also they do not negotiate on their pricing.
Do you think this is good customer service?

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